Job profile

• This role offers an exciting opportunity for an enthusiastic person to join the Tenancy & Sustainment Team , where you will be involved in managing the efficient turnaround of void properties from the first contact regarding termination of a tenancy, advertisement and allocation, through to re-let to a ‘Lettable Standard’ in accordance with Council policy and procedure, including carrying out viewings and the effective reporting of refusals. The role will also include additional exciting projects

Responsibilities:

• Tenancy Management responsibilities including pre-tenancy work and sign-up, ensuring new tenants are aware of their obligations in terms of tenancy compliance and to carry out pre-termination inspections.
• To effectively manage and administrate requests for transfers, decants, management moves, and mutual exchange
• Carry out new tenant visits. Provide tailored support at the beginning of the tenancy through support plans to ensure that the resident is settling in well. Signpost residents to register for utilities, council tax, doctor, dentist and other benefit applications to maximise income.
• Work closely with Adult Social Care, Mental Health Services, Children’s Services and other agencies in supporting vulnerable households
• To manage temporary accommodation and the housing led project

Requirements:

• Residential lettings experience
• An understanding of administrative processes and systems
• Experience of promoting and facilitating tenant and leaseholder engagement and empowerment
• Experience of tenancy management
• Good communication and negotiation skills
• Ability to deal with people in challenging situations
• Ability to advocate for tenants and leaseholders and support them to become empowered
• Ability to work subject to deadlines involving problem solving, changing circumstances or demand
• IT literacy and experience of project management
• To keep up to date on best practice providing training and development to strengthen customers’ and colleagues’ knowledge 

This role is based at Ebley Mill (Council HQ) with potential for hybrid/flexible working.

For more information about this role please email Craig Sulley at craig.sulley@stroud.gov.uk

To apply for this unique opportunity please click 'Apply Online'  below.

Interview date: 4th April 2025

In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits please click here for more information :

 https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-us

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children.  Safer recruitment practices are applied to all job vacancies

Stroud District has an energy unlike any other place.  It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious.  To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:

Stroud District – The Natural Place