Job profile

This is an exciting time to join Stroud District Council – we are on a journey of continued improvement, delivering our services in new ways that put the customer at the heart of everything we do. We are looking for a highly effective and customer focused Systems & Data Officer to join our Customer Contact Centre

You will be reporting to the Senior Systems and Business Improvement Officer assisting with developing and maintaining the corporate systems used within the Customer Contact Centre including CRM, case management and self-service channels.

Responsibilities:

• To support the design, implementation, and ongoing maintenance of CRM capability within the corporate case management system.
• To undertake system and user audits and data quality checks to ensure the integrity of the data stored
• To support the design, implementation, and ongoing maintenance of chatbot and webchat functionality as an additional contact channel.
• To assist with training to support end users ensuring they use key systems correctly and effectively, maintaining data quality.
• To provide additional support to the Contact Centre during periods of high demand.

Requirements:

• Highly IT literate and proficient in the use of MS Office as well as other systems and applications
• Strong team-working skills and willing to support colleagues and contribute to collective problem solving and creative thinking.
• Highly organised and methodical with the ability to multi-task

This role is based at Ebley Mill (Council HQ) there may be the potential for hybrid/flexible working.

For more information about this role please email kath.taubert@stroud.gov.uk

To apply for this unique opportunity please click 'Apply Online'  below.

INTERVIEW DATE  30 November 2023

In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits please click here for more information :

 https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-us

It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities.

Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children.  Safer recruitment practices are applied to all job vacancies

Stroud District has an energy unlike any other place.  It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious.  To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:

Stroud District – The Natural Place